Privacy Policy

Waya is committed to respecting and protecting your personal privacy. The following Privacy Policy applies to the information we collect from users through Waya Financial Technologies Private Limited.

Information We Collect - What Information Does Waya Collect From You and How is it Used?

Waya collects information from our users at several different points within our Website and application, as follows:

Registration: If a user chooses to register for an account, the user may be required to provide contact information (like first and last names, email address, mobile phone number, age etc.). This information is used for account notifications, product updates, and if we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies: When you access the Waya Service, we send one or more cookies to your device. We use cookies to improve the quality of our service, including tracking user trends, such as the total use of a particular feature. We will use cookie information to anonymously track and report a user's activity within the application.

Log Files: We use logs to record session information such as which content pages users access or visit, record past activity to provide better service when visitors return to our site, and report monthly total device usage to our data partners.

User Communications: When you send email or other communications to Waya, we may retain those communications to process your inquiries, respond to your requests, and improve our services.

What We Do With It - Do Any Third Parties Receive or Collect your Information Through Waya?
We may provide information to affiliated companies collaborating in connection with the Service and who implement the same security and confidentiality measures. We may also disclose personal information as required by law or to protect against fraud and abuse. Except as stated, we do not share your personal information without consent.

Your Options - Choice/Opt-out: Users can opt out of receiving certain offers or newsletters by emailing support@thewaya.com.

Protecting Your Privacy - Security: Waya takes appropriate measures to protect personal information from unauthorized access. Only necessary employees can access it, protected by passwords and security policies.

If you want to delete your data, send an email with the subject “Delete my data - {Name} - {Registered phone number}” to support@thewaya.com.

Phishing: Phishing involves fake emails designed to obtain confidential information. Waya will never ask for such details via email. If in doubt, contact us at support@thewaya.com.

Making Changes - Updates to Policy: We may update this Privacy Policy periodically and notify users through prominent announcements or email if necessary.

Changes in Corporate Structure: If Waya is sold, merged, or transferred, user data may be part of the transaction, but confidentiality will be maintained.